Area
Clinical work
Decision owner
Clinician and practice
Grasshopper role
Administrative operations only
Boundary
Grasshopper does not provide clinical services, supervision, or clinician staffing.
Trust & boundaries
Trust is a boundary you can inspect.
Grasshopper should be specific about the work it owns, the decisions it does not make, the evidence it can show, and the security claims it is not yet entitled to publish.
Public claim statusEvidence-gated
Verified public statementA Business Associate Agreement is executed before any access to protected health information.
Not claimed hereHIPAA or SOC certification
Not claimed hereEncryption or uptime standard
Not claimed hereFormal audit or minimum-necessary control
Stronger language remains blocked until documentary and operational evidence exists.
Responsibility before reassurance
The safest handoff keeps each decision with its real owner.
Grasshopper can coordinate and operate administrative work. It does not become the clinician, adviser, payer, or owner of the practice.
Area
Legal, tax, and accounting decisions
Decision owner
Client, attorney, and CPA
Grasshopper role
Administrative coordination where included
Boundary
Grasshopper does not provide legal, tax, or accounting advice.
Area
Payer acceptance, timing, and reimbursement
Decision owner
Payer
Grasshopper role
Submit, follow up, log, and report where included
Boundary
Payer acceptance, reimbursement, panel timelines, revenue, rankings, and client volume are not guaranteed.
Area
Service fee
Decision owner
Published scope and signed terms
Grasshopper role
Flat, published project and monthly fees.
Boundary
Never a percentage of collections.
Security claims at the verified level
The public access promise is deliberately narrow.
Specificity is useful only when it is supported. The current claims source supports two public boundaries: do not place health or client information in the public contact flow, and execute a Business Associate Agreement before any access to protected health information.
Before a fit call
No PHI in the public form
Please do not include health or client information in this form.
Before PHI access
BAA first
A Business Associate Agreement is executed before any access to protected health information.
Before production work
Resolve the access plan
The engagement should identify the systems, roles, permissions, records, and access-removal responsibilities actually required.
What counts as proof
A visible process is not the same thing as a client result.
Grasshopper is a new company. Proof should become stronger as real, approved evidence becomes available—not because the copy becomes more confident.
Verified facts
Published prices, scope, exclusions, timing ranges, and ownership boundaries that match the claims source.
Activity commitments
A named action, timing, trigger, owner, evidence mechanism, and relevant service.
Process artifacts
Real artifacts with sensitive details removed, or blank examples clearly labeled as illustrative templates.
Approved results
The currently approved case-study format is percentage-only, with the client retaining approval over every published number.
Do publish
Exact scope, activity, timing, status mechanism, source, label, and approval state.
Do not fabricate
Testimonials, client logos, client counts, outcomes, payer approval rates, years in business, team size, credentials, awards, press, or certifications.
Ownership and offboarding
Hand off work without handing over the practice.
The practice, payer contracts, client relationships, and practice data belong to the client. The fee is flat and published, never a percentage of collections.
Client-ownedThe practice
Client-ownedPayer contracts
Client-ownedClient relationships
Client-ownedPractice data
Exit boundarySigned terms govern
Clean offboarding is a contract question, not a slogan.
Offboarding is intended to be clean, per the signed terms. Before signing, the practice should be able to identify:
- notice and the final service date;
- ownership of every open work item;
- records, exports, reports, and credentials to be returned or retained;
- access-removal timing;
- any transition support and its fee.
Detailed Complete offboarding, cutoff, historical-AR, and access rules remain business inputs. This page does not invent them.
Ask before access
Bring the questions that would make a handoff safe.
Use the fit call to confirm scope, exclusions, decision rights, required systems, access, evidence, and exit terms for the actual engagement.
20 minutes. Please do not include health or client information in this form.