Keep your billing arrangement
Grasshopper does not take over claims under Essentials. Your internal process or existing biller stays in place.
Essentials · front-office operations
Keep the billing. Hand off the daily front office.
Essentials is the narrower operating handoff for a therapy-practice owner who wants scheduling, intake, reminders, inbox work, and EHR administration covered every business day—while billing and claims stay exactly where the owner wants them.
Talk through front-office fit20 minutes · honest disqualification included
See when Complete fits
- Best fitThe owner keeps billing in-house or with another billing partner.
- Daily boundaryAdministrative communication only; the practice owns clinical responses.
- Commercial modelTwo flat monthly bands, never a percentage of collections.
Today · front-office queueIllustrative · no client data
Operating standardEvery business day
- Scheduling messagesSame-business-day responseActive
- Inbox work queueNo unworked item older than 24 hoursVisible
- Intake + remindersAdministrative follow-throughCovered
- Weekly snapshotDelivered every FridayRecorded
Voicemail and inbox handling is asynchronous during Eastern Time business hours, with scheduled callbacks. Live phone reception is not included.
A narrower handoff by design
Front-office coverage without changing the billing model.
Essentials fits when the administrative front door is the pressure point—but the owner is not ready to move claims, denials, posting, or patient balances.
Give patients an administrative route
Scheduling, intake coordination, reminders, voicemail, and inbox work have a defined daily owner.
See the operating status
The weekly snapshot and visible inbox standard replace vague “coverage” with activity you can inspect.
The workday, not a task pile
Six front-office responsibilities. Two written commitments.
Coverage is organized around the patient-administration queue: scheduling and calendar work, intake, reminders, voicemail and inbox handling, EHR administration, and the Friday operating record.
Calendar changes have an owner.
Administrative scheduling messages are handled within the stated business-day standard.
New-client steps keep moving.
Intake coordination is administrative; clinical fit and care decisions remain with the practice.
Inbox and voicemail do not become invisible queues.
Coverage is asynchronous during Eastern Time business hours, with scheduled callbacks.
The EHR receives routine administration.
Grasshopper handles agreed administrative work without assuming clinical authorship or judgment.
Essentials operating standardTwo activity commitments
Front office
Same-business-day response to patient scheduling messages; zero unworked inbox items older than 24 hours
CadenceEvery business day
Visible inInbox and scheduling work queue
Snapshot
Weekly operations snapshot
CadenceEvery Friday
Visible inWeekly operations snapshot
The boundary is part of the service
Know what moves—and what stays with the practice.
Essentials should reduce administrative ambiguity, not blur financial or clinical responsibility.
Grasshopper handles
- Scheduling and calendar coverage
- Intake coordination
- Appointment reminders
- Administrative voicemail and inbox work
- EHR administration
- Weekly operations snapshot
The practice or biller retains
- Claims submission
- Denials and appeals
- Payment posting
- Patient balance follow-up
- Clinical message content
- Care and financial-policy decisions
Published Essentials pricing
Two flat bands. The billing exclusion stays visible.
The fit call confirms service capacity and the written operating scope; it does not reveal a hidden price list.
Up to 60 completed sessions/month
$795/month
61 completed sessions/month and up
$995/month
Front office only. Billing and claims remain with the practice.
Band placement uses completed sessions per calendar month on the same three-month rolling-average basis as Complete.
Review all published pricingA clear next step, not an automatic upsell
Stay with Essentials—or add the revenue cycle through Complete.
The right service depends on who should own billing and claims. Neither path changes the practice’s ownership of contracts, data, client relationships, or clinical decisions.
Your billing process is working where it is.
- You need administrative front-office coverage.
- You want to retain your current biller or internal workflow.
- You do not need claims, denials, posting, or revenue reporting from Grasshopper.
You want one operating scope through the revenue cycle.
- You need eligibility and benefits verification.
- You want claims, denials, posting, and patient balances included.
- You want the monthly revenue report and Complete activity commitments.
Before you hand off the front office
Essentials questions.
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No. Essentials covers front-office operations. Billing and claims remain with the practice or its chosen billing partner.
Scheduling, intake coordination, reminders, voicemail and inbox work during Eastern Time business hours, and EHR administration are included. Patient scheduling messages receive a same-business-day response, and the work queue is kept free of unworked inbox items older than 24 hours.
No. Essentials uses asynchronous voicemail and inbox handling with scheduled callbacks during Eastern Time business hours. Live phone reception is a later add-on whose price is not public.
Essentials uses completed sessions per calendar month on the same three-month rolling-average basis as Complete. Up to 60 sessions is $795 per month; 61 and up is $995 per month.
Clinical communication content remains with the practice. Grasshopper handles the administrative route and does not provide clinical services, supervision, or clinician staffing.
It is the weekly front-office operating record promised with Essentials. It is not the monthly revenue report included with Complete.
Yes. Complete adds eligibility and benefits work, claims, denials and appeals, payment posting, patient balance follow-up, and monthly revenue reporting. The fit call confirms the written transition scope.
Yes. Growth requires Essentials or Complete and is priced separately from the Essentials base monthly fee.
Keep the scope narrow. Make the daily ownership clear.
Decide whether front-office-only coverage is enough.
Book an Essentials fit call20 minutes · honest disqualification includedReview published pricing