Complete · for solo and small-group therapy practices already running
Complete runs the front office and revenue cycle under one operating standard—so scheduling, intake, claims, denials, posting, patient balances, and reporting stop arriving as separate problems for you to reconcile.
20 minutes · honest disqualification included
Your practice. Your payer contracts. Your client relationships. Your data.
Grasshopper operates the contracted administrative work; the owner keeps the practice and the decisions.
Operating queues
Owner decision queue
The established-owner problem
One person handles scheduling. Another submits claims. The EHR produces alerts. Payer portals hold the status. When something crosses those boundaries—or nobody is sure who owns it—the practice owner becomes the integration layer.
Complete replaces that handoff burden with one team, one operating record, and a defined queue of decisions that still belong to you.
Essentials carries the front office without claims or billing. It remains the narrower path—not an equal Complete package.
One operating team
Complete separates the work Grasshopper operates, the information the owner receives, the decisions the owner keeps, and the work that remains outside the service.
The Complete Commitment Ledger
The ledger is not a promise that a payer will approve, reimburse, or move on Grasshopper’s schedule. It states what Grasshopper does, when it does it, and where the owner can see the work.
All service commitments are activity commitments. Grasshopper does not guarantee revenue, reimbursement, panel acceptance, rankings, client volume, or payer-controlled timelines.
The switching plan
A running practice already has live appointments, access credentials, claims in flight, open denials, patient balances, and vendor obligations. Complete begins by making those dependencies visible and assigning the handoff in writing.
Inventory
Confirm the EHR, clearinghouse, scheduler, voicemail, inbox, payment tools, reports, current vendors, and administrator access.
Map
Map portal roles, ERA and EFT paths, claim-status access, data exports, and any credential or platform constraint that could block the switch.
Assign
Inventory open claims, denials, remittances, patient balances, and posting gaps. Set a cutoff rule and named owner for every work category.
Protect
Use a limited overlap when the practice needs it to verify queues and access. The plan must also prevent duplicate claim work, duplicate posting, and conflicting patient messages.
Close
Confirm live access, open-work ownership, the first reporting cycle, unresolved risks, and the access or records the prior vendor must return.
Systems audit, payer-portal mapping, and AR transition plan. Waived for Practice Launch graduates.
Delegation without dependency
Grasshopper needs defined access to operate the service. That does not make Grasshopper the owner of the practice infrastructure.
Before PHI access: A Business Associate Agreement is executed before any access to protected health information.
At exit: open claims, denials, balances, reports, credentials, access removal, and record transfer belong in a written offboarding plan governed by the signed agreement.
Published Complete pricing
The solo band is based on completed sessions per calendar month using a three-month rolling average. Band changes take effect the following month with notice. Group and transition mechanics are published beside the solo bands.
Solo practice
Monthly fee by completed-session band| Completed sessions per calendar month | Flat monthly fee |
|---|---|
| Up to 40 completed sessions/monthRamp | $995/month |
| 41–70 completed sessions/month | $1,295/month |
| 71–100 completed sessions/month | $1,595/month |
| 101–140 completed sessions/month | $1,895/month |
| Above 140 completed sessions/month | Custombook a fit call |
Groups · 2–5 clinicians
$1,595 base + $595 per additional clinician/month
Each additional clinician is assumed at up to 100 completed sessions a month. Above that volume, add a $200 per-clinician band uplift.
Existing-practice transition
$750 one time
Covers the systems audit, payer-portal mapping, and AR transition plan. Waived for Practice Launch graduates.
No savings claim is implied. Compare your actual vendor contracts, scope, transition requirements, and internal owner time against the published Complete terms.
A credible comparison
Percentage-billing and multi-vendor arrangements vary by contract. The useful comparison is whether scope, handoffs, visibility, ownership, and exit terms are explicit.
| Decision | Complete | Ask a percentage biller | Ask separate vendors |
|---|---|---|---|
| Fee basis | Flat published bands based on completed-session volume | What percentage applies, and which collections are included? | What is the combined fixed and variable cost across contracts? |
| Scope | Front office, revenue cycle, reporting, and transition planning under one service | Does the agreement cover only billing, or also the front office and owner reporting? | Which vendor owns work that crosses scheduling, claims, payments, and balances? |
| Accountability | Six written activity commitments with cadence and visible evidence | Which actions have a deadline, and where is the work recorded? | Who resolves a missed handoff when two scopes touch? |
| Owner visibility | Weekly operations snapshot plus monthly revenue report by the 7th | Which reports arrive, at what cadence, and who explains exceptions? | Which system becomes the source of truth across vendors? |
| Ownership and exit | The practice, contracts, relationships, and data remain yours | What access, records, and open AR return at exit? | How are credentials, exports, and unresolved work reconciled across contracts? |
Owner questions
These answers state the current public boundaries. The signed agreement and transition plan must resolve practice-specific details before work begins.
No. Complete delegates execution, not ownership or policy. You decide payer participation and contract terms, financial-policy exceptions, escalation choices, and all clinical communication. Grasshopper operates the documented front-office and revenue-cycle workflows and surfaces decisions that require the owner.
The practice, payer contracts, client relationships, and practice data remain yours. Grasshopper receives only the administrative access needed to do the contracted work, and a Business Associate Agreement is executed before any access to protected health information. Access, exports, and offboarding responsibilities should be written into the service agreement and transition plan.
Patient scheduling messages receive a same-business-day response, with zero unworked inbox items older than 24 hours. Claims are submitted within 2 business days of session completion, denials are worked within 5 business days, a weekly operations snapshot is delivered every Friday, and the monthly revenue report is delivered by the 7th (or next business day). These are activity commitments, not promises of payer action or reimbursement.
Patient invoicing and balance follow-up are included. Collections-agency work is not. When an account requires a policy decision, escalation, write-off, or outside collection action, Grasshopper surfaces the item and the practice owner decides what happens next.
No. Grasshopper can organize administrative facts and operating context, but payer contract negotiation is excluded. Grasshopper informs; the practice owner decides and engages legal or other professional advisers when needed.
The transition starts with an inventory of open claims, denials, patient balances, payment-posting status, and current vendor responsibilities. The written AR transition plan assigns an owner and cutoff rule to each work category. Grasshopper does not imply that every historical balance can be recovered or that every item can transfer without risk.
Compatibility is confirmed before the switch, not assumed on the sales page. The systems audit checks administrator access, exports, claim and remittance workflows, clearinghouse connections, payer portals, and any platform limits. Unsupported or high-risk constraints must be documented before a transition begins.
For groups of 2–5 clinicians, Complete is $1,595 base plus $595 per additional clinician each month. Each additional clinician is assumed at up to 100 completed sessions a month; above that volume, a $200 per-clinician band uplift applies.
No. Complete uses flat published bands based on completed-session volume, measured on a three-month rolling average. Grasshopper never charges a percentage of collections.
The practice, payer contracts, client relationships, and practice data remain yours. A clean exit should identify open claims and denials, outstanding balances, current reports, access handoff, and credential revocation. The signed agreement controls the exact notice and offboarding terms, which should be reviewed before enrollment.
A planned handoff—not another vendor to manage
Bring the current systems, vendor setup, monthly volume, group structure, and open-AR questions. The fit call is used to identify the transition that is supportable—and the risks that need to be resolved first.